In a world flooded with constant communication, the ability to truly listen has become a rare and powerful skill.
Active Listening
In a world flooded with constant communication, the ability to truly listen has become a rare and powerful skill. The Active Listening course is designed to equip learners with the essential tools and mindset to become better listeners—both professionally and personally. Unlike passive hearing, active listening involves attentively receiving, interpreting, and responding to messages with empathy and clarity. It is the foundation of effective leadership, collaboration, and conflict resolution.
This course also introduces the concept of proactive listening—anticipating needs, acknowledging emotional context, and responding with intent. You’ll learn how to deepen understanding, reduce miscommunication, and build stronger relationships in face-to-face and digital conversations alike.
This course is ideal for professionals, educators, leaders, team members, and students who wish to strengthen their communication and interpersonal skills. Whether you're managing a team, conducting interviews, providing customer support, or building client relationships, mastering active listening and proactive listening will help you foster trust, collaboration, and emotional intelligence. It’s also highly beneficial for those navigating hybrid workplaces or digital communication platforms.
Understand the principles and purpose of active listening
Recognize and overcome common listening barriers
Apply key active listening techniques such as paraphrasing, reflecting, and clarifying
Practice proactive listening in professional and personal scenarios
Demonstrate empathy and emotional intelligence through focused listening
Use listening to give and receive constructive feedback effectively
Apply listening strategies to digital and virtual communication
Commit to continuous improvement in listening habits for long-term success
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Explore what distinguishes active from passive listening and why it’s crucial in communication.
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Assess your current listening habits and identify your strengths and improvement areas.
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Learn practical tools like summarising, questioning, and reflecting to deepen conversations.
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Understand the emotional layer of communication and how to respond with compassion.
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Use listening as a tool for delivering and accepting feedback that fosters growth and trust.
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Adapt your listening skills for emails, video calls, and chat-based communication.
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Learn how to apply proactive listening to drive innovation, clarity, and team synergy.
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Create a personal action plan for practicing and developing lifelong listening skills.
Earn a Professional Certificate
Earn a certificate of completion issued by Learn Artificial Intelligence (LAI), accredited by the CPD Standards Office and recognised for supporting personal and professional development.
Active listening involves being fully present and engaged, while proactive listening anticipates the speaker’s needs and emotional cues to respond thoughtfully.
Absolutely. It fosters trust, reduces conflict, and enhances team communication and productivity.
Module 6 specifically focuses on adapting listening skills for emails, video calls, and remote collaboration tools.
Active listening is a communication technique where the listener fully concentrates, understands, responds, and remembers what is being said.
Examples include nodding in agreement, paraphrasing what was said, asking clarifying questions, maintaining eye contact, and avoiding interruptions.
It’s often a mistaken phrase—active listening is the correct term, referring to intentional and engaged listening.
Key Aspects of Course
CPD Approved
Earn CPD points to enhance your profile
Study at your own pace
No deadlines or time restrictions
